Refund policy

Effective Date: October 17, 2025

At Rosalia, we are committed to providing high-quality probiotic gummies. We offer a 90-day money-back guarantee to ensure customer satisfaction*. Please review our policy below for more details. 

Can I return an item?

Yes, we accept returns on eligible orders. If you’d like to return an item, please contact our Customer Support team at support@rosaliacare.com within 90 days of receiving your order to request a return.

Please note:

  • Return shipping costs are the responsibility of the customer.

  • Items must be unused, unopened, and in their original packaging to be eligible for a return.

  • For hygiene and safety reasons, we cannot accept returns on any opened or used products.

  • Once your return is received and inspected, we’ll process your refund to the original payment method (excluding original shipping fees, if applicable).

If your item arrives damaged or there’s an issue with your order, please email us and we’ll help right away.

How to Request a Refund

To initiate a refund request, please follow these steps:

  1. Contact our customer support team at support@rosaliacare.com with your order number and reason for the refund request.
  2. Please provide a detailed explanation of why the product did not meet your expectations.
  3. If applicable, provide a photo of the product and any required supporting details.
  4. Once your request is reviewed, we will notify you of its approval or rejection.
  5. Approved refunds will be processed within 2-10 business days to your original payment method.

Shipping Costs

Shipping costs are non-refundable.

If a product was damaged in transit, please provide photos, and we will arrange for a replacement or refund.

If you have any questions regarding our refund policy, feel free to contact us at support@rosaliacare.com. We’re here to help!

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Refundable Items 

Only regular-priced items are eligible for refunds; sale items are non-refundable. 

 

* Customer satisfaction: 
The product did not meet your expectations in terms of quality - The packaging is not presentable, the texture is not chewy, and the color of the gummies are faded.